Privacy Policy for Mondomix Planet
1. Introduction
At Mondomix Planet, accessible via mondomix-planet.com, we are firmly committed to safeguarding your privacy and protecting your personal data. We recognize the importance of data security and transparency, and we process your information in strict compliance with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.
2. Scope of the Policy and Role as Data Controller
This Privacy Policy applies to all personal data collected through your use of mondomix-planet.com and our associated online services. Mondomix Planet acts as the “data controller” for personal data you provide to us or we collect through your interactions with our website. This means we determine the purposes and methods of processing such data.
3. Categories of Data We Process
We may collect, use, store, and process the following categories of personal data:
– Usage Data: Includes information about your interactions with mondomix-planet.com, such as pages visited, IP address, browser type and version, session duration, referring URLs, and website usage patterns.
– Account Data: Information you provide when registering or updating your account, such as your full name, postal address, email address, and telephone number.
– Profile Data: Preferences, interests, previous purchases, browsing history, and behavioral analytics used to customize your online experience.
– Communication Data: Content of communications with our support team, including email conversations, submitted requests, and feedback.
– Technical Data: Device identifiers, operating system, hardware specifications, browser language, and connection preferences.
– Transaction Data: Records associated with product purchases, payment information (processed securely via third-party providers), billing and shipping details, and transaction history.
– Preference Data: Marketing and communication preferences, opt-in or opt-out data, and information collected from surveys or product interest indications.
4. Legal Bases for Processing
We only process your personal data where permitted by applicable law. This may include:
– Consent: Where you have explicitly consented to the processing for specific purposes, such as newsletter subscriptions or marketing.
– Contractual Necessity: To fulfill contractual obligations, such as account setup and order processing.
– Legitimate Interests: We may process your data for legitimate business purposes, such as analytics, communication efficiency, fraud prevention, and website optimization, where such interests do not override your rights.
– Legal Requirement: Where processing is necessary to comply with statutory obligations or defend legal claims.
5. Your Rights
In accordance with GDPR and CCPA, you have the following rights regarding your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, subject to legal limitations.
– Right to Restriction: You may request a restriction on how we process certain data.
– Right to Data Portability: You may request a copy of your data in a portable format.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
California residents additionally have:
– The right to know the specific categories and sources of data we collect, the purpose of collection, categories of third parties we share it with, and information disclosed in the last 12 months.
– The right to opt out of the sale of personal data, if applicable.
You may exercise these rights by contacting us at [email protected]. We will respond in compliance with applicable regulations.
6. Security Measures
We implement robust technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration. These include:
– End-to-end encryption of sensitive transactions
– Role-based access controls and user authentication
– Regular data backups and offsite replication
– Staff training in information security and privacy handling
Despite our best efforts, no transmission method or storage system is completely secure. We encourage users to protect their own data appropriately.
7. International Transfers
Where appropriate, your personal data may be transferred outside of the European Economic Area (EEA) or California. When we do, we:
– Utilize Standard Contractual Clauses approved by the European Commission
– Perform risk-based adequacy assessments for cross-border data transfers
– Ensure that third parties involved have adequate security and data protection measures in place
8. Data Retention
We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by law. Our data retention periods include:
– Usage Data: up to 12 months from collection for analytics
– Account Data: retained until account closure or as required by financial regulations
– Transaction Data: retained for 7 years per legal and tax obligations
– Communication Data: retained up to 24 months for customer support quality
– Marketing Preferences: maintained until you withdraw consent or opt out
9. Cookie Policy
Mondomix Planet utilizes cookies and similar technologies for operational, analytical, and personalization purposes. We categorize cookies as follows:
– Essential Cookies: Required for basic site functionality, such as navigation and transactions.
– Functional Cookies: Support site preferences and customization features.
– Analytics Cookies: Provide statistical insights into website usage, improving performance and usability.
– Performance Cookies: Monitor server load, system diagnostics, and uptime metrics.
We do not use cookies to collect sensitive or personally identifying information without your explicit consent.
10. Cookie Management and User Controls
Users may configure cookie preferences through the cookie banner or directly within their browser settings. GDPR and CCPA-compliant mechanisms allow:
– Opt-in consent for non-essential cookies during first visit
– Withdrawal of cookie consent at any time
– Access to detailed cookie descriptions and purposes
Where legally mandated, we respect “Do Not Track” signals and provide opt-out options for behavioral tracking.
11. Children’s Privacy
Mondomix Planet does not knowingly collect personal data from children under the age of 13. If we learn that we have inadvertently collected data from a minor under 13, we will take appropriate steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal data may contact us at [email protected].
12. Changes to This Policy
We reserve the right to modify this Privacy Policy to reflect regulatory updates or changes in our data practices. We will notify users via website notifications or email where material changes affect your rights or how your data is handled. Continued use of mondomix-planet.com constitutes acceptance of the updated terms.
13. Contacting Us
If you have any questions, concerns, or requests concerning this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
We are committed to full compliance with data protection laws and to resolving your concerns promptly and transparently.
This Privacy Policy affirms our dedication to protecting your personal information. For any privacy-related queries, please do not hesitate to reach out to us at the email address provided above.
